Everything about Transformational Government totally explained
Transformational Government is an
initiative of the
UK government.
Transformational Government: Enabled by Technology was published by the
e-Government Unit (eGU) of the
Cabinet Office in November 2005.
It was commissioned by the
Prime Minister,
Tony Blair, because:
"The world is changing around us at an incredible pace due to remarkable technological change. This process can either overwhelm us, or make our lives better and our country stronger. What we can't do is pretend it isn't happening.
Government has to respond to keep up with the hopes and aspirations of
citizens and
business, to remain efficient and trustworthy."
It sets out an ambitious vision for the delivery of
public services in the
21st century, using the power of new technologies to change the way Government works. It can be seen as an updating of the concept of
e-Government to take account of technological advances. Achieving the vision will require three key transformations:
- Services enabled by IT must be
designed around the citizen or business, not the provider, and provided through modern, co-ordinated delivery channels. This will improve the customer experience, achieve better policy outcomes, reduce paperwork burdens and improve efficiency by reducing duplication and routine processing,
leveraging delivery capacity and streamlining processes.
- Government must
move to a shared services culture - in the
front-office, in the
back-office, in information and in infrastructure - and release efficiencies by standardisation, simplification and sharing.
- There must be broadening and deepening of government's
professionalism in terms of the planning, delivery, management, skills and governance of IT enabled change. This will result in more successful outcomes; fewer costly delivery failures; and increased confidence by citizens and politicians in the delivery of change by the public services.
Work is in hand across government to deliver the strategy. Action is co-ordinated by the Chief Information Officer Council, which comes under the
Cabinet Office.
Further Information
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